Privacy Policy

Last updated: October 2026

Introduction

Glacier-matrix respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

Information We Collect

We collect and process the following types of personal data:

• Contact information including name, email address, and postal address
• Property requirements and preferences
• Financial information relevant to property rental applications
• Communication records between you and Glacier-matrix
• Website usage data including IP address, browser type, and pages visited

How We Use Your Information

We use your personal data for the following purposes:

• To provide property search and rental assistance services
• To communicate with you about your requirements and available properties
• To process service requests and maintain client records
• To improve our services and website functionality
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit information through our forms
• Contractual necessity when providing services you've requested
• Legitimate interests in operating and improving our business
• Legal obligations we must fulfil

Data Sharing

We may share your information with:

• Property owners and letting agents when facilitating rental applications
• Service providers who assist with our business operations
• Legal authorities when required by law

We do not sell your personal data to third parties for marketing purposes.

Data Retention

We retain your personal data for as long as necessary to provide our services and meet legal requirements. Client records are typically retained for seven years following the completion of services.

Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent where applicable

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to improve user experience. For detailed information about our cookie usage, please see our Cookies Policy.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date.

Contact Us

For questions about this privacy policy or to exercise your rights, contact us at [email protected] or write to us at 45 Castle Street, Liverpool, L2 9SH, United Kingdom.